By accessing this web site, you are agreeing to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
We do not issue refunds due to change of mind. This is a service, rather than a product. As such, we provide the option to cancel your subscription at any time. No pro-rata refund will be given if you cancel part way through a month that you have paid for.
3. OWNERSHIP, TRADEMARKS & PROVIDED ASSETS
You own all graphics and files we create during any month paid in full. You agree that any materials you provide to us are proofed and approved to be used in your designs and are not owned or trademarked by a different entity. You are responsible that any materials provided can be legally used in our designs.
MichaelJamesGFX Subscription Packages are designed for the average small business. We are not meant to replace a full-time graphic designer – This means you need to treat this as a service, not as an employee. If we find that you are not in alignment with our model, core values or are abusing our services or team in any way, we reserve the right to cancel your account. We also reserve the right to refuse jobs submitted based on them being ill-natured, deceptive, pornographic or illegal in nature. Again, this may result in the cancellation of your account.
While we do our best to minimize any mistakes, due to the nature of creative design we can not guarantee all files delivered will be 100% error free. Upon file delivery you agree to review and proof all files for any errors or omissions and notify our team if any changes/corrections are needed. We will do our best to rush any edits to correct the mistakes. MichaelJamesGFX is not be responsible or liable for any losses or expenses incurred from errors or omissions.
We reserve the right to publish your work in our portfolio, social media or other communication efforts. If there is something you’d like us to hold off on for confidentiality reasons, please let us know in your request.
We uphold confidentiality in all communication regarding your brand and business. We will only communicate to those who have been authorized on your account and will not share any information provided with anyone outside our organization.
While we can accept unlimited requests, our output volume depends on many factors, namely depending on request volume and complexity. We will do our best to work with you to accommodate any priority items and your timelines.
9. TURN AROUND TIMES DEFINED
The “three business day” turnaround commences once ALL assets, including text and images have been supplied. Requests or revisions will not be assigned if they are unclear, vague or missing required assets and information. Normally any request or revision assigned before 5pm MST will be completed by the next business day, no later than 7pm MST. Requests or revisions assigned after 5pm MST, during the weekend or on a National Holiday normally will be completed in 2 business days. These timelines may change due to the nature of our business as ultimately determined by our team. We will work closely with you to ensure we work towards any deadlines you may have. This is not a guarantee, but a promise to do our best.
